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Will you ever start charging money for your services? was founded by people who used to work at a similar site that began to charge its Clients for help. Our founder, Emile Axelrad, felt that he wanted to continue free computer help on the Internet and left the other site to start . Though the site has changed ownership, the new owner shares Emile's commitment to never charge any Client so much as a penny for our service.

What are cookies and does use cookies?

A cookie is a unique text file that a website places on your computer that is ONLY able to be read by the website that places it. Cookies are used for data analysis, they enable a web site to tailor information presented to you based on a your browsing on the web site, and allow a plethora of customization for the you the reader. That WILL make your next visit easier and the site more useful to you. Cookies play an important role, without them, using the web will become a very frustrating experience. uses cookies but does not store any personal information in cookies. We only use cookies under circumstances where it is absolutely necessary to enhance your site-experience. protonic.comuses cookies to remember you when the you register for products or services, be brought directly to your ticket when it is required, to remember you when you return, and to track visits to If you do not want to send cookies to your browser, you may set your browser to reject cookies or to notify you when we site try to place cookies in your browser program. The procedure for doing this varies between browsers. Rejecting cookies WILL affect your ability to use a great deal of the features, functions, or services on Cookies are not tied to personally identifiable information and all will be cleared when your browser exits. If, however, you choose to have us remember your login and / or password these WILL remain on your computer for one year.

What is is an online community that provides FREE Technical support to computer users for free.

All the Technicians are volunteers, and we have been featured in many media publications.

If you have a computer problem - anything from hardware to HTML problems - submit your question to us! You should receive an answer to your question in your E-Mail and through our easy to use Web Interface.

Can I link to you?

By all means, go ahead! As a constantly growing site,  welcomes any and all publicity. For your convenience, we have a number of pre-made banners and buttons that you can use to link to us if you so desire. They can be found Our Linking Page: . Sample HTML code that links directly to our site is found there too.

Why are you free?

For a long time, computer hardware and software manufacturers have provided mediocre support for their own products and charged good money for it. We here at are tired of this sort of treatment. We are committed to providing the very high quality support that major companies should but fail to provide to their customers.

We are free because we enjoy helping people... It is simple as that. We get a great deal of satisfaction in helping our Clients. That is all the reward we need.

Can I submit my question to you via E-Mail rather than through the web page?

Unfortunately, we cannot accept new questions via E-Mail. Our system is not set up in this manner. The ASK A QUESTION Page: page is the only way to submit a question to our support system.

We do however, answer via E-Mail so a valid working E-Mail address is a must.

How do I become a Technician volunteer at

We are always in need of new Technicians. Helping is very rewarding.

For more information on how to become a technician here at, please see the link below:

What are the Technical Details of

We are written in entirely hand coded PHP: . We run MySQL: on our database server. Our web hosting is provided by SuperWebHost: . Our seerver is located in LasVegas NV.

Do you have an address for press enquiries?

We certainly do! E-Mail us at our site support address: and a site manager will reply to you ASAP.

Do you have a Link Exchange where you can link to my website?

Yes we do. As a constantly growing site and as we rise on search engines, exchanging links with becomes more valuable and more important to us and to other sites.

Check out Link exchange at Our NEW Link Exchange: . If you support us we would LIKE to help support you.

Do you accept donations?

Yes, Please! We have always been and always will be a site offering free support to those who need our service. However, operation of our site does involve some costs for server hosting and bandwidth, domain registration, software maintenance and so on .... This totals several hundred dollars per year. We have to pay it to keep the service in operation. If you would like to help support our work at, please visit our DONATIONS Page: .

What sort of questions can I ask?

You are perfectly welcome to ask any type of computer-related question that you wish. Our volunteer Technicians can help you with anything from software installation to explaining computing terms.

Though almost nothing is out of bounds, please do not ask questions about illegal (hacking, etc.) or other illegal activities (such as E-Mail harvesting). As a policy protonic,com will not answer these types of questions.

We cannot write entire programs for you. This is far beyond what we can and will do. However, we'll be glad to help you work out programming concepts or give suggestions on perfecting a program you've already written.

I can't find an answer to my question in this FAQ. What can I do?

You're more than welcome to email us at our site support address: and a Support representative will reply to you ASAP.