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Computer Information:

 Computer Name:


Please choose a name between 5 and 35 characters.

 Date this computer was built:


Enter approximate year it was built or purchased new.

 Please select at least one of these next three options:

  This is a "Name Brand"

  Select this item if this computer is a Name Brand:

  I built this computer
from parts:

  Select this item if you YOURSELF built this computer from
     parts or purchased as a kit (also known as barebones).

  I had this computer
built for me:

  Select this item if you had a local shop build this computer.

Computer Make (Brand):


 Where I use this Computer:

This question is designed to elicit who supplied and owns this computer as well as where it is used.

Selecting the correct information will GREATLY help us.

 Operating System (OS):

OS Data Width:

    Don't know

OS Edition:

   Don't know
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your computer
Click here for
help finding
more information!

Processor Type:

   Don't know

Processor Speed:

   MHz.  GHz.          I don't know.


   MB.   GB.          I don't know.

Hard Drive:
(If the ONLY drive this is the BOOT drive.)

   MB.   GB.   TB.     I don't know.

Does this computer contain a RAID Array

Yes  No

Does this computer contain an SSD
(Solid State drive)

Yes  No

Does this computer contain an ADDITIONAL Hard Drive?

Yes  No

Screen Resolution:

  by     Don't know

Web Browser:

   Don't know

E-Mail Client (& ver.):

   Don't know
This means how you read E-Mail. NOT your E-Mail address or ISP.
Example: "Outlook", "Outlook Express", "Thunderbird", "Windows Mail", "Eudora", etc.

Operating System Information: (Select all that apply)

NOTE:  Most Name Brand computers ARE NOT supplied with restore media (disks). However MOST come with a hidden partition on the hard drive that allows you to make CDs / DVDs for restore. Please check the computer's documentation about how to make these disks. You may need them for troubleshooting procedures a Technician may request.

  I have an Operating System Install / Setup disk.
      (This is NOT the same as a Restore / Recovery CD.)

I have a valid CD key (if Windows).

The Operating System was pre-installed by the Manufacturer (factory).

I have a Restore / Recovery Disk.

I have no disk set (I did not make one, or it was lost).

Type of Computer: (select)

  This computer is a Desktop or Tower.

  This computer is a Laptop.

  This computer is a Netbook.

  This computer is a Pad / Tablet Computer.

Internet: (select).

Mouseover: for further instructions.

  I do not Connect to the Internet with this computer.

  I Connect to the Internet using Dial-Up.

  I Connect to the Internet via a High Speed Connection.

  I do not know how I connect to the Internet.

Other information -  (include any other information about this computer):

Please DO NOT use the box below for any question.

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