's Homepage...Mouseover help is OFF... Click here to change it to ON... (via "My Site Settings")

  • Do you have a new Windows 10, MAC, or Linux computer, a different one than is listed with your account, or maybe it was upgraded? If so, check the list below and add it, or edit its information. Or delete a computer you no longer own.

 Ask a Quickie...

Perhaps you have a short simple TECHNICAL question.  If so, consider asking a "Quickie". A "Quickie" is a short question of 70 characters or less that can be answered quickly in 350 characters or less.

Typically "Quickies" are answered within one day.

ask a "quickie" (view "quickies")


Mouseover to see FULL tip title.
Click Tip Title to preview the Tip.

  Chrome Hijacked, Spam on New Tab Page, Popups and ...

Chrome extensions from chrome://extensions page. Check if you find something suspicious there.

Review software installed on your computer from the Windows Control Panel and see if there is something that you do not remember installing. Uninstall them.

Run the Software Removal Tool on your PC t... Show More
  How to change your account name on the Windows 10 ...

When you want to make the sign-in screen more private, use this guide to change your account name on Windows 10.

Read more at:
  Workaround for Freezing Macs with OS X 10.11.5 and...

As we mentioned months ago, some unlikely Mac users have been experiencing random frequent system freezes since updating to OS X 10.11.4 and/or OS X 10.11.5.

Read more at:
  Best Free Software for Linux

his list of Best Free Software for Linux now includes 155 apps in various categories. Among a plethora of freeware products, we have selected some gems in each category and added them to the list with clear and brief descriptions of each app.

Read more at:
  How to reset your password after you're locked out...

Did you get locked out of your Microsoft Account on Windows 10? Use this guide to reset your password.

Read more at:
  iPhone Screen Turned Black and White Suddenly?! He...

Have you ever discovered your iPhone to suddenly be black and white display? If this has happened to you, then seemingly out of the blue, the iPhone screen is no longer showing color, and instead everything is stuck in black and white mode.

Read more at:

 Latest Industry News...

Mouseover to see FULL title.
Click Article Title to see News item.

  Is Moving From Windows to Linux The Right Choice F...

The intention of this article is to provide Windows users with some basic information about why and how they might choose to move to a Linux based operating system instead.

Read more at:

A jury in the Oracle vs Google case has found that Google did not infringe on Oracle’s copyrights. It declared that Google’s use of 37 Java API in Android is qualified as fair use.

Bottom line is that Google has won, at least this round. Oracle is ready to appeal this decision but for the mom... Show More
  Fearing forced Windows 10 upgrades, users are disa...

Some Windows 7 and 8 users would rather chance a malware infection than an involuntary Windows 10 upgrade.

Read more at:
  What is… Calculate Linux?

The Calculate project features several distributions, optimized for two distinct groups of people: home users as well as small and medium businesses that prefer open-source to proprietary solutions.
Calculate Linux Desktop is a complementary solution for the Server and together they provide importa... Show More
  The Year Of 2038 Problem - The Unix Millennium Bug...

The Year 2038 problem is an issue for computing and data storage situations in which time values are stored or calculated as a signed 32-bit integer, and this number is interpreted as the number of seconds since 00:00:00 UTC on 1 January 1970 ("the epoch"). Such implementations cannot encode times a... Show More
  Microsoft has been conning Windows users for two m...

Microsoft has been using a deceptive tactic to dupe Windows 7 and Windows 8.1 users into upgrading to Windows 10 for at least the last two months, according to the company's website.

76% off Intel Compute Stick - Deal Alert
intel computestick
The Intel Compute Stick is a tiny device the size of... Show More

 What Our Clients Say...

Bob has us thoroughly taken care of, with his reply. we so appreciate having the link to exact web page where this "fix" is available, should we need it in the future. asking this question, hoping for a definitive, coherent response, is something i've been trying to accomplish for about 6 weeks now. many thanks to bob for his reliable knowledge, expertise, and for the clear, kindly expressed response--and promptly as well!

" We are in the process, right this minute, of spreading the word about, to business colleages and on several pertinent discussion boards on which we are frequently active. very happy to let others know about the superior know-how and wonderfully helpful treatment that only protonic can offer! best wishes to you all! "  May 29th, 2016

Tech gave me ideas to consider that I had not considered . I have other sources trying to answer the question - waiting for their input too.

" Have a nice memorial day weekend (usa). "  May 28th, 2016

I also reported the problem to kim komando's office. it was a technical glitch on their part. I send your tech a copy of their response and requested closure. the tech wrote back and was appreciative me doing what I did. I would do the same if the roles were reversed. keep tech on payroll

" Great service. I just recommended you again today. "  May 25th, 2016

Great! I was unaware that what I wanted to do could be done. keep tech on payroll.

" Keep up the great work. "  May 21st, 2016

Great advise. I will live with it. keep tech on payroll

" I recommend your service at every opportunity I have to do so. "  May 21st, 2016

Here is a random sample of a Quickie:


Fri, 01 Jul 2011 - I can not start Windows Live Messenger and other Windows Live (Windows 7)


If none of the Windows Live programs will start, you should reinstall them all. Somehow, they have experienced file corruption and need to be refreshed.

 Quickies are for TECHNICAL questions only.  For web site help please click here

  Ask a Quickie...  You've asked 2 "Quickies".     
display my quickies
  send it  

    You have   chars. left.

The latest 2 of 325 "Quickies".

display / search all 325 quickies


How do I get Google homepage to show in Mozilla Firefox?


In Mozilla Firefox, click the "Tools" menu from the menu bar at the top of the homepage. Under the "Tools" menu, select "Options.” On the options screen, select "General" from the menu options along the top of the screen. Within the "General" screen next to "Home Page," enter "" to set Google as your homepage.


Where can I find guidelines to clean and protect a Windows 7 laptop?


 What Would You Like To Do?

Click an activity icon below.
You nave NO unanswered questions (open tickets).

You have no tickets that have been answered within the (past days).

Change my Website Preferences. (if you would like to change number displayed.)
View my Question History.



To help keep us running, if a we offered a "Subscription Service" where you receive preferred service, would you be interested?

Yes, but not more than $3.00 (USD) per month.

Yes, but not more than $2.00 (USD) per month.

Yes, but not more than $1.00 (USD) per month.

No... Even if it

vote uses cookies to help us deliver our services. By using, you agree to our use of cookies.

Cick here to learn more about cookies.

I understand
  (Once you press the "I UNDERSTAND" button above this message will be hidden for one year.)
A cookie is a unique text file that a website places on your computer that is ONLY able to be read by the website that places it. Cookies are used for data analysis, they enable a web site to tailor information presented to you based on a your browsing on the web site, and allow a plethora of customization for the you the reader. That WILL make your next visit easier and the site more useful to you. Cookies play an important role, without them, using the web will become a very frustrating experience. uses cookies but does not store any personal information in cookies. We only use cookies under circumstances where it is absolutely necessary to enhance your site-experience. protonic.comuses cookies to remember you when the you register for products or services, be brought directly to your ticket when it is required, to remember you when you return, and to track visits to If you do not want to send cookies to your browser, you may set your browser to reject cookies or to notify you when we site try to place cookies in your browser program. The procedure for doing this varies between browsers. Rejecting cookies WILL affect your ability to use a great deal of the features, functions, or services on Cookies are not tied to personally identifiable information and all will be cleared when your browser exits. If, however, you choose to have us remember your login and / or password these WILL remain on your computer for one year.