We will soon be unavailable to every resident of any country in the European Union!

The European Union has passed the GDPR (General Data Protection Regulation) than purportedly seeks to "create a harmonized data protection law framework across the EU and aims to give citizens back the control of their personal data, while imposing strict rules on those hosting and ‘processing’ this data, anywhere in the world." This type of legislation is being considered by other countries, and will probably be soon passed throughout the world.

To fully implement the GDPR, we need a FULL Rewrite of our code base that at this time is not possible because of:

* .. the sheer volume of our code
* .. the time it would take to write and test the code
* .. the cost of coding
* .. testing and review to make sure is FULLY GDPR compliant
* .. the lack of volunteers
* .. and the low number of Clients who need help and visit the site

As you know all of us are volunteers... However donations no longer support the cost of hosting and during the past two years, I have had to personally help financially in order to keep the site running. This cost is becoming too much considering the dearth of those needing help... Perhaps Computers are giving people too few problems and people are becoming too computer literate?

Within a few days WILL NOT be able to be reached by Clients from any EU Country and because of soon to be enacted regulations like the GDPR worldwide, I reluctantly plan to close the site completely,

As per the GDPR's requirements, except for presently open tickets from people in the EU, we have been removing personal data from EU residents from our database. On closing we will fully purge any Client identifiable data from our database for ALL of our Clients

NOTE: I am still deciding if I will keep portions of open such as the Newsletter, Glossary, Tips, News, etc. Time will tell. I am also exploring if the full ramifications of the GDPR and we may be able to continue under a different format such a Bulletin Board, one-on-one E-Mail to and from our Technicians, Blog, Opt-In membership, etc.

Again we are very happy that we have been able to do so much good for so many over the past almost twenty years and thank all those who have supported us by "word of mouth" and with their donations.

It has been an honor running and helping all of our cherished Clients with FREE, Volunteer based computer help.

Rick Streeter - Owner, General Manager


's Homepage... Mouseover help is OFF... Click here to change it to ON... (via "My Site Settings")

 Ask a Quickie...

Perhaps you have a short simple TECHNICAL question.  If so, consider asking a "Quickie". A "Quickie" is a short question of 70 characters or less that can be answered quickly in 350 characters or less.

Typically "Quickies" are answered within one day.

ask a "quickie" (view "quickies")


Mouseover to see FULL tip title.
Click Tip Title to preview the Tip.

   10 things to do first in Linux Mint 19 Cinnamon

Congratulations, you have installed a brand new Linux Mint 19 (code name: Tara), with the Cinnamon desktop! What's best for you to do, first of all?

Read more at:
  Easily Running a Program as the Administrator

To run a program as an administrator, simply right-click on the program's icon or menu link. You should see a Context menu.

Read more at:
  How to Use and Access DVD Player in MacOS Mojave

If you regularly use a Mac with an Apple SuperDrive or other DVD player, you may be wondering where the DVD Player app went in macOS Mojave, and perhaps you have arrived at the conclusion that it’s missing since it’s no longer visible in the /Applications folder or Launchpad.

Read more at: htt... Show More
  How to Find a Lost iPhone with Siri

Have you ever lost an iPhone somewhere in a house, office, or car, and can’t quite find it? Trying to locate a misplaced iPhone can be frustrating, but if you have another iOS device, Apple Watch, or Mac nearby then you can use Siri to help find a lost iPhone.

Read more at: Show More
  6 powerful free tools for keeping your PC free of ...

The online world is riddled with malware these days, and if your computer is connected to the Internet it is at risk of being exposed to viruses, trojans, spyware, ransomeware and other forms of malicious software.

Read more at:
  Should you upgrade your computer or buy a new one?...

There comes a time when every computer owner realizes that their current computer just isn’t up to the task of working with the latest hardware and software.

Read more at:

 Latest Industry News...

Mouseover to see FULL title.
Click Article Title to see News item.

  Sharing Battery Knowledge

Battery research is advancing at a rapid pace, which is a clear indication that the Super Battery has not yet been found, but might be just around the corner. While today's batteries satisfy most portable applications, improvements are needed if this power source is to become a serious contender for... Show More
  Ice, snow and freezing cold weather can do bad thi...

Cold weather can have a disastrous effect on your smartphone but there are a few ways to protect it. The problem is often down to the lithium-ion batteries inside gadgets, which are only designed to work within a strict temperature range.
Apple's iPhone, for instance, works best when it's in an ... Show More
  Top 5 Linux Distributions for Development in 2019

One of the most popular tasks undertaken on Linux is development. With good reason: Businesses rely on Linux. Without Linux, technology simply wouldn't meet the demands of today's ever-evolving world. Because of that, developers are constantly working to improve the environments with which they work... Show More
  Microsoft tells people to use iPhone or Android wi...

Microsoft's late attempt to get into the mobile space was the Windows Mobile operating system. The colourful, tile-based OS had its fans but ultimately failed to compete with Apple's iPhone or the Android platform used by phones like the Samsung Galaxy or Google Pixel. Now it's been dealt its death ... Show More
  EU Considers Banning Kaspersky Software 'Confirmed...

Kaspersky Labs isn't having a particularly good time of it. The company's attempts to defeat the US ban on its products have been unsuccessful, the UK has banned all Russian software from government networks that carry traffic rated Secret or higher, and Kaspersky's decision to move some of its infr... Show More
  Top 5 Linux Distributions for Productivity

First off, Linux is a productive operating system by design. Thanks to an incredibly reliable and stable platform, getting work done is easy. Second, to gauge effectiveness, you have to consider what type of work you need a productivity boost for. General office work? Development? School? Data minin... Show More

 What Our Clients Say...

Thank you're the greatest! great response time! good concise info.

" Great group of folks that know what they're doing. "  February 6th, 2019

Thank you very much for clearing up this issue of mine. I sent a reply to your last message but I think I must have sent it as a reply rather than the proper way. please excuse this mistake. verne marsh

" I have been helped tremendously in the past when one could actually get inside the computer and replace parts. the trend now seems to be problem computer ? buy a new one!! thanks and I hope you will still be around when a new problem pops up. "  February 3rd, 2019

Tech found a different way to solve the problem than I had I will use the tech's methods when this issue arises again.

" . recommended your service again today. "  February 2nd, 2019

Gosh that guy paul, he sure knows his stuff. took me about 30 seconds to correct my mess-up. i'm an old grandpa, and he's like a teenager with this computer help. big thanks again to protonic and their techs. jerry  January 22nd, 2019

Right on the money! great! !

" Recommended your service again today. "  January 20th, 2019

Here is a random sample of a Quickie:


Fri, 22 Mar 2013 - How can I reopen a closed ticket?


The only way to reopen a ticket is by using the links in the bottom of the email you received when that ticket was closed. Option 2 is to open a new ticket and reference the closed ticket number.

 Quickies are for TECHNICAL questions only.  For web site help please click here

  Ask a Quickie...  You've asked 2 "Quickies".     
display my quickies
send quickie

    You have   chars. left.

The latest 2 of 430 "Quickies".

display / search all 430 quickies


using panda virus should windows defender be off?


The windows defender needs to be on if you are using the free version of panda as it does not offer the firewall option only the paid for version does and that switches defender off automatically see

 What Would You Like To Do?

Click an activity icon below.
  Open Question (ticket).

 You have 1 open question.View, Reply, or Add Information 

# Ticket ID Reply? Info. Ticket Title


232466 WAIT