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Testimonials from satisfied Clients...

 

Wednesday, May 24th, 2017:
There is a lot of jolly good stuff in that reply and more than I ever expected so thx vmuch for all of it.

excellent service that is helped by support staff with such a diverse background

Monday, May 22nd, 2017:
I know I had hardly any options. But Thanks to James for the suggestions. Will follow. Sorry for replying late. For some strange reason the website protonic.com was not opening.

Prompt as always.

Friday, May 19th, 2017:
Thanks, Rick. At protonic.com, there are only solutions, not the problems. Sorry for replying late.

You are doing an excellent job. Wish I could contribute.

Wednesday, May 17th, 2017:
One of Protonc's best. Very knowledgeable and helpful and polite.

Protonic is the best.

Sunday, April 30th, 2017:
Very helpful, just no answer for my problem, Paul worked on it and got the same answer I did. Problem with the Site's program

The same since the day I joined the site, a fantastic site and if you don't get the answer there, the answer just does not exist. Could not suggest a thing, why mess with perfection. thanks for you site

Saturday, April 29th, 2017:
James was absolutely great and knowledgeable in helping me with my concern. Could not have asked for better! Very much appreciated!

Have used your service over the years and have always been treated with respect and understanding about my lack of knowledge on the problems I was needing help on. Can't think of any improvements that could be made now, so keep up the good work!

Saturday, April 29th, 2017:
Hello Paul, Many thanks for your UNBELIEVABLY speedy, concise and professional reply. There it was when I fired up my computer this morning! What more can I say except THANKS AGAIN. Kind regards, Graham ~~~~~~

Protonic can't possibly get any better; they have hit the top of the tree! Thank you once again, especially to Paul.

Thursday, April 27th, 2017:
The tech did a wonderful job of helping me!

Protonic is great just like it is!

Tuesday, April 25th, 2017:
Hi I want you to know that “James” the greatest. He gave me his knowledge & time and I appreciated that very much. Protonic should be thankful to have a tech like him. The reason I’m closing this ticket is the computer is developing more and more problems. I think it has to go in the shop. Thanks again “ED”

Protonic is the greatest, I don't know how Protonic could improve. I'm totally happy the way it is.

Sunday, April 16th, 2017:
I have FWD your comments to BelArc. I am not sure if Easter Monday is a holiday in the UK or not. However, they will get them. I keep checking and I know that they will fix it soon. . Happy holidays to all!

I referred a friend to you again tonight. Happy holidays to all!

Friday, April 14th, 2017:
. Excellent help.

Recome4nded you again last night. I hear nothing but positive feedback from people I recommend you to. Have a nice day and

Tuesday, April 11th, 2017:
. Very helpful

Fast and efficient service. Recommended your service again today.

Sunday, April 02nd, 2017:
Great tutor, great guided support

Great product, great service

Sunday, April 02nd, 2017:
Great tutor, great guided support

Great product, great service

Thursday, March 30th, 2017:
Incredibly patient and courteous in all of our correspondence, I feel sure it is only my lack of knowledge that has hindered any further progression. GH

I am amazed at the service you provide. Because of my lack of computer knowledge it would have helped me, I believe, if I were able to have spoken my the technician who was helping me, unfortunately he was in France.

Wednesday, March 29th, 2017:
Excellent Service and support

Excellent product and service

Monday, March 27th, 2017:
Very helpful. System restore fixed the problem.

Recommended you again tonight.

Friday, March 10th, 2017:
Problem w/o tech - while I waiting for a response but I have had this tech before and I recommend them

. Recommended your service again today.

Tuesday, March 07th, 2017:
He was great. James is knowledable, helpful and very human. A pleasure to work with.

I love the site. I've never asked a question without getting help. You can't say that about some sites, or some people. Protonic is wonderful!

Thursday, March 02nd, 2017:
Really helpful and friendly, professional but without being condescending - great work James! Very good approach to troubleshooting. Thanks for all your help :)

Maybe put the 'Ask a Question' link above the page fold on front page. It would be easier to find :)

Thursday, February 16th, 2017:
Bel Arc fixed the problem although it took time for it to be fixed. Now it runs correctly. I also sent Bel Arc and email regarding this issue.

Recommended you again today.

Monday, February 13th, 2017:
Paul understood my question and gave me the exact information I needed. Thank you

I am my group's techie. I know quite a bit, but when I do not know the answer, I turn to protonic.com. I've been relying on them to be my support source since 1998, I believe, and have had only one or two unsatisfactory sessions. Thanks protonic.com

Wednesday, February 08th, 2017:
really great help.

great job!

Monday, February 06th, 2017:
I received a reply in very short time. I am very computer illiterate, but the Technician tried. My roommate seems to think he can solve the problem.

Protonic is a God send. They have helped in the past.

Saturday, February 04th, 2017:
solved my problem in a way that I know I wouldn't have been able to on my own. !

Recommended you again today!

Friday, February 03rd, 2017:
Tech suggested an option I never bothered to try and the pasting from the Internet works great! !!

Great job! I just recommended your service again today.

Saturday, January 28th, 2017:
Gave me information I was able to find on my own.

Fast and efficient response. Recommended your service again today.

Friday, January 27th, 2017:
Very professional, great answers, answered all questions without bundling, impressive.

What a great business you have going on here. I will definately be supporting you! Keep up the good work. I hope you have more techs like James. The one thing I could not find was the reply tab that James referred to. It could be because I'm working on a smart tv right now and web pages sometimes miss these details. miss these details.

Thursday, January 26th, 2017:
Excellent help. I also thought it might be because my computer crashed last April. I restored to factory defaults and then reinstalled everything and restored all my personal stuff from an internal hard with USB adaptor. I suspect I forgot to reset the size. It appears to working now. Apparently tech did not see my second message I sent after the first one.

I recommended you again today. Keep the great work.

Monday, January 16th, 2017:
Clear and concise help.I recommend this site a anyone needing computer help.

Just keep doing what you're doing.

Tuesday, January 10th, 2017:
Instructions worked perfectly! !

Recommended you again tyoday.

Wednesday, January 04th, 2017:
Even though I resolved the problem while waiting for a tech, the tech sent me a nice reply after I requested the case be closed. That shows the tech cares. You have permission to share the solution with others who need help.

Just recommended you again.

Tuesday, January 03rd, 2017:
In addition to answering my question quickly, Bob's advice allowed me to make an informed decision. Very satisfied with everything.

Based upon the response I received, I can't think of anything that needs improvement. Very pleased with Protonic.

Tuesday, January 03rd, 2017:
Bob, as always, was very helpful and resourceful toward solving my problem this time around. Very responsive....I hardly had to wait a day alone to receive collective replies from him.

May I suggest that you can remove 'Good, Satisfactory, Average and Poor' from your rating choices since during my lengthy reliance on Protonic solutions have never been less that Excellent!

Monday, January 02nd, 2017:
Excellent. I am sure that Paul forgot to cite the source. I have no issues - the instructions worked.

I recommend your service every opportunity I get. Happy holidays to all. Please not punish Paul for his oversight I am sure it was accidental. He's a great tech. I would have him fired for a such a small mistake like this.

Saturday, December 31st, 2016:
Sorry Bob I'm so late with Tech rating. I'm sorry to hear Protonic is having $ problems. I'll do my best to help. About the help you gave me on Ticket 231290. Your answer was right on the mark as always. "ED"

I can't think you can improve. Over the years I've counted on Protonic to answer and solve my problems I will continue using Protonic because your the best and I couldn't do with out you. "ED"

Friday, December 30th, 2016:
Protonics as usual was extremely helpful. In regards to my last issue Paul assisted me. His response was timely and he explained things ''at my level'', so i understood exactly what he meant. He went the extra step of offering me several ''fixes'' so i will definately find an option that works for me. Thanks again Paul

No complaints, i feel that you perform a svc. that is invaluable,. and in a very professional manner. Happy Holidays, i will be sending some ''holiday cheer'' your way. Gene

Saturday, December 24th, 2016:
Bob continues to be excellent and friendly

You are doing a super job already - just keep it up!

Friday, December 23rd, 2016:
Paul gave prompt and excellent advice which was easy to follow and resolved my problem

Everything is good - no need to change

Friday, December 16th, 2016:
Excellent. Information was helpful I sent the reply from Bel Arc back to Paul Illingworth so he'd know what they replied to me.

Excellent service. I recommended you again today. Happy holidays to all.