protonic.com CAN USE YOUR HELP. Since 1996 protonic.com has been providing "Fast, Friendly, Free Computer Technical Support". To date we have answered almost 200,000 questions. However, it seems that we may have become the "victim of our own success". To attract high quality volunteer Technicians, we need something for them to do... We need questions (tickets).
Please TELL EVERYONE YOU KNOW about us (friends, relatives, business and personal acquaintances, clubs, etc.). Let local publications and newsletters know about us. Only by having questions to answer will we be able to attract and retain our high quality Technicians who can fulfil our mission of service to our Clients.
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Ask a Quickie...
- Better safe than sorry
If you're unsure that a file or program is clean, scan it for malware before you open or install it
Find out if a file or program of 10MB or less is free of malware by uploading it to http://www.virustotal.com, a free service which scans submissions using a combination of antivirus engines. VirusTo... Show More
- Creating Recovery Media
You can create a recovery media right from the Google Chromebook. You need a 4 GB or larger USB flash drive or SD card. This card needs to be wiped completely so make sure you don’t have any data on it. Open up chrome://imageburner and follow on screen instructions.
- How to Create Custom Windows 8 Tile Icons for Any ...
Windows 8 shows desktop application shortcuts on its Start screen, but these shortcuts look out of place in the new, tile-based interface. However, there is a way to spruce up your Start screen with detailed tile icons for your desktop applications.
Read more at: http://bit.ly/1EghKNg
- Workaround for Local Network Discovery Failures & ...
Local networking usually works flawlessly on Macs, which is why some of the most aggravating issues that a select group of users may experience with OS X Yosemite pertain to network connections.
Read more at: http://bit.ly/1EggNEz
- Where Is that File I Just Downloaded?
In the not-too-distant past you had to be quite attentive when downloading files from the Web. Otherwise you may not have known where your downloads went. Fortunately, the newest versions of the more popular browsers have much better download control. Where downloaded files are saved is entirely und... Show More
- How to Turn Off or Disable the SmartScreen Filter ...
Windows 8 has a new layer of security that builds in the SmartScreen filter from Internet Explorer right into Windows itself. If you don’t like that idea, here’s how to disable it.
Read more at: http://bit.ly/1Ck7BwU
Latest Industry News...
- Five antivirus scanners for Mac
Think you don't need an antivirus scanner for your Mac? Get your head out of the sand and get protected! While malware is much rarer on OS X than it is on Windows, the increased popularity of the platform means that hackers have turned their attention to this new ecosystem.
Read more at: http://zd... Show More
- Chrome browser for Android gets major change with ...
Chrome version 40.0.2214.89 will be available in Google Play over the next few days and with it comes more than just a couple of bug fixes, bringing an updated page info and content settings UI, along with a host of performance improvements.
Read more at: http://bit.ly/1tbD5Ds
- New Zero-Day Flaws Found in Adobe Flash
IT security experts are warning Adobe Flash users to be aware of a couple of new zero-day vulnerabilities identified in the program. While Adobe has released updates to fix one of the vulnerabilities, it doesn't expect to have a patch ready for the other until next week.
Read more at: http://bit.l... Show More
- Windows 10: release date, price, news and features...
Microsoft's big reveal on January 21 is through. Check out a digested version of all the announcements below, and some updates on post-event confirmations from Microsoft execs, like more details on Skype and how Spartan is not a replacement for Internet Explorer.
Read more at: http://bit.ly/1Ecggn... Show More
- Windows 10 preview download is available now
A new build of Windows 10 preview is available for download, Microsoft announced Friday morning.
Read more at: http://bit.ly/1uEsa6u
- Microsoft's Spartan browser: What's under the hood...
During yesterday's event, Microsoft officials showed off a glimpse of Spartan in action, promising that it would be available to testers in its Technical Preview program in the coming months.
Read more at: http://zd.net/1CW8Dxo
What Our Clients Say...
I appreciate the immediate response to the problem I was experiencing. thank you.
" I appreciate protonic and I have recommended it to my friends. " January 23rd, 2015
The support was quick, efficient and solved the problem. excellent and thank you.
" I am impressed having never used the company before. I will certainly spread the word and thank you again. " January 20th, 2015
Always excellent response. January 6th, 2015
I feel much better knowing that my computer is fine. excellent service you have. puts me at ease. e korman January 5th, 2015
Excellent response, excellent work. January 4th, 2015
Excellent service, have gotten my system restore function back on and working., thank you, efkorman716 December 28th, 2014
It seemed that he quickly and accurately assessed the level of expertise of the person he was assisting. I consider that very important so that the tech isn't requiring his client to deal with issues clearly beneath his competency level.
" I think the service is exemplary. that level of customer service, of course, is dependent on the individual competency on many levels of the technicians in the pool. you encourage asking for another tech if issues are not resolved to the client's satisfaction rather than downgrading the tech's rating. that's fine as long as there is a process in place to review the tech in-house to ensure that his/her performance is meeting protonic.com expectations. " December 18th, 2014
He was sure knowledgeable and was able to pinpoint the discrepancy immediately.
" A great asset to all computer users. " December 8th, 2014
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