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Perhaps you have a short simple TECHNICAL question.  If so, consider asking a "Quickie". A "Quickie" is a short question of 70 characters or less that can be answered quickly in 350 characters or less.

Typically "Quickies" are answered within one day.

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  Protect your Windows PC from hackers by disabling ...

Microsoft Windows has an extremely useful feature called Quick Assist (or Remote Assistance depending on your Windows version) which allows someone else to temporarily take control of your PC over the Internet in order to fix a problem for you.

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  How to Prepare for iOS 11 the Right Way

Planning on installing iOS 11 onto your iPhone or iPad when it becomes available on September 19? Then take a few moments to prepare your device for the iOS 11 update!

This walkthrough will detail checking proper device compatibility, performing some simple house keeping and maintenance on an iPh... Show More
  The 10 must-have Safari extensions of 2017

For most macOS users, Apple's Safari browser is their window to the online world. These add-ons can make the browsing experience even better.

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  Have Siri Show Your Calendar & Appointments on iPh...

Are you having a busy day, and wondering what is next on your Calendar agenda? Maybe you forgot when that appointment is tomorrow? Or perhaps you’re wondering if you’re free next Tuesday for a meeting at a specific time? You can ask Siri to tell you, utilizing the virtual assistant as a little p... Show More
  23 tips for the care and feeding of Windows 10

Love Windows 10? Hate it? Either way, it can’t hurt to know it better. From the obvious to the insane – with lots of useful tips in between – here are 23 insights into Microsoft’s ultimate version of Windows.

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  Manage Windows 10 Search Indexing

Find out how to ease the load on your Windows 10 PC if Windows Search Indexing is causing a high load and performance issues on it regularly.

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 Latest Industry News...

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  Microsoft Security Updates September 2017 release

Security updates for all supported versions of Microsoft Windows and other Microsoft products have been released on September 12, 2017.

This guide offers extensive information on the release; important to get a clearer picture on what has been released this month, and how the updates should be de... Show More
  HP pushes third-party ink blocking printer firmwar...

Hewlett Packard (HP) released a new firmware for the company's Officejet printers that appears to block third-party ink from functioning correctly.

The company caused quite the uproar a year ago when it released a firmware for some of its printer families that blocked non-HP cartridges in company... Show More
  Microsoft September 2017 Patch Day: issues overvie...

Microsoft released updates for all versions of Windows and other company products on the September 2017 Patch Day.

The company listed only three known issues related to updates that it released on that day. While that is better than no information at all, it appears that the updates have caused q... Show More
  Microsoft confirms: Windows 10 Fall Creators Updat...

Microsoft confirmed today that the next feature update for the company's Windows 10 operating system, the Fall creators Update, will be out on October 17th, 2017.

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  Acer Aspire E 15 review: An incredible value

Anyone who€™s researched sub-$500 laptops in recent months will know the Acer Aspire E 15. For a while now, the E5-575-33BM model has maintained its status as a best-selling laptop on Amazon. In fact, it€™s often been the top seller.

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  A Year Later, You Can Still Upgrade to Windows 10 ...

Although Microsoft concluded its free Windows 10 upgrade program on July 29, 2016, the company has yet to close some of the loopholes that it originally opened for folks running Windows 7, 8 and 8.1. If you thought about taking advantage of the launch promotion but never got around to it, there's st... Show More

 What Our Clients Say...

Was very quick to respond, did not take for ever to get the problem fixed.  September 24th, 2017

. problem solved immediately after making changes in screen shot that tech sent

" Recommend you frequently/ fyi I survived irma with minor property damage. "  September 19th, 2017

James has far more in-depth experience and knowledge than any online forum or tech support person i've found thus far. complete confidence in james' advice for resolving this frustrating mistake, caused by microsoft's "creator" version update, to windows 10. countless other users are complaining of the exact same problem: upon realizing "creator" is a useless waste of time, those of us who chose to go back to the prior version of windows 10 are confronted by the same error, i.e., and nvidia graphics driver failed to install. ms is fully aware of the issue and offers no solution. out in the cold on this one, i'm just grateful to the almighty that I have protonic to rely upon, for coming to the rescue. cleaning up after the incompetence of others requires the ultimate expertise as well as the most professional attitude, borne of truly wanting to be of service to others. many thanks, james, for your outstanding help, instantly knowing exactly how to drill down, for the best possible resolution! all the best!

" We frequently spread the good word, letting others know of this totally unique expert tech support i intend to begin using social media, heavily, for conveying, to microsoft, our tremendous disappointment, with their incompetence and their lack of commitment to their customers; ms simply has not a care in the world to help resolve this particular short-fall, yet another incompetent oversight/error of their own making. protonic is an example for microsoft to learn from and to follow, if they want to maintain their customer base--the life-blood of their company! keep up the marvelous job, protonic! "  September 17th, 2017

The problem was resolved because belarc did issue new updates. I just ran it and it downloaded new definitions and fixed the problem.

" I just wanted a second opinion on this issue especially being able to make my backup & system image. please "  September 14th, 2017

You guys are always so helpful. this ticket was responded to by james......'mr. dependable'

" *****+ "  September 11th, 2017

Here is a random sample of a Quickie:


Mon, 12 Nov 2012 - Is removing and re-installing IE8 on XP pc easy to do?


It is not really easy but the site at: should give you the solution.

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Command Prompt has been replaced by Windows Power Shell. Why?


Powershell provides more "power" to the admin users and technicians. You may want to explore some of the differences by reading some articles. One such article follows: To change everything back as it was before Creators Update, the following will help:


Is "secured yahoo powered" a virus?


No it is not; if in doubt upload payload to Virus Total .com

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